A Call to all Service Providers

Now, as a semi-service provider myself, I would like to bring this attention to all those who face challenging customers, especially when they complain.

Read this article in The Star, a English-medium Malaysian newspaper, which featured a political viewpoint. That there should be a "third way" in politics. The essence being that not all who criticise are against you or the organisation. Instead, the key proponent of this concept said that "those who don't care, don't bother to speak".

And this is easily applied to the service sector. In fact, as long as there is human interaction, there are bound to be unhappiness because there are imperfections in much that goes on around us.

So how do we respond? Do we groan and complain to our colleagues? But why do that? To gain some sympathy? Well, on the other hand, complaints allow us an avenue to know what can and is going wrong, and is moving in the counterproductive direction.

So remember guys, THOSE WHO DON'T CARE, DON'T BOTHER TO SPEAK.

PS. Had my hair cut and styled, looked pretty out of place on my head, but no issue with that ego issue I mentioned earlier. Doesn't quite have an effect on how I feel, just that I have a much lighter head.