I love my weekend! I can't help but shout that out. Cos I gotta do a roadshow on friday and saturday. Well...to be honest(I phrase I commonly use at the roadshow) I enjoyed friday's more than saturday's...not because it is slacker(less busy) though...
But because the lesser volume left more alot of time to spend with customers with whatever assistance they need. Similar one earlier roadshow, I got some namecards from my customers. One namecard I got this time, however, established a strong relationship between the customer and I. For all my customers who enjoyed and allowed me to exercise quality customer service, a huge "Thank you" and note of gratitude to you guys!
Actually I'm pretty glad to be working in two positions within my company(both as temps)...One benefit is that I can assist my customers at the roadshow beyond the usual scope of advising on our services etc...Because of my admin job, I can actually offer to help with their problems, though still limited by my knowledge and authority.
mmm...if only we can have amazon.com's customer service staff's authority to make on-the-spot decisions. But at the very least, an espisode last thursday at my usual office job taught me how to bring problems to the official customer service people within the company. So that means I can help customers beyond my scope of duty should they require that in future.
For now...it is back to work...and to follow up on cases that I promised to get back on over the weekend!
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